PS5: How to get a refund for a game on the Playstation Store?

PS5: how to get a refund for a game on the Playstation Store?

In this period of confinement, you have undoubtedly bought games on the Playstation Store following the many promotions offered. But you may have mistakenly purchased titles on PS4 or PS5 . Don’t panic, you can get them reimbursed.


Indeed, our colleagues from Frandroid have just revealed information that, no doubt, few people knew. Everyone thought that only physical games could qualify for a refund.

However, even dematerialized games can be refunded . The media listing the conditions to be fulfilled to be entitled to it. The conditions in question numbering 4 on PS4 or PS5.

As a first step, your request must relate to a complete set . Or DLC or in-game item or Season Pass. If this is not the case, no refund will be able to take place.

In addition, you have 14 days, after purchasing a title, and not one more, to be able to reconsider your decision. If you pass the deadline, then it will be impossible for you to apply.

Any refund request must be made no later than 14 days from the date of purchase. Where the procedure turns out to be harder is that the title in question should not be in the download process on your PS5 . Which is not often the case.

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PS5: How to get a refund for a game on the Playstation Store?
PS5: how to get a refund for a game on the Playstation Store?


Indeed, very often, when you buy a game, the download is done almost automatically. Of the month, once the purchase is validated. On the other hand, concerning subscriptions such as the Playstation Plus , you have 14 days to reconsider your choice.

The reimbursement is made in proportion to the time elapsed since the activation of the subscription . If you meet all of these conditions for an item purchased on your PS5 , then you can apply.

To do this, you must go to the Playstation website and fill out the contact form. Then select “Refunds & Cancellations from PlayStation Store” and fill out more information for your request.

First and last name, PSN online ID, email address associated with ID, contact email address. But also the type of content, the name of it, the reason for the request. As well as the transaction ID and finally the date of purchase.

That’s all you need to do to request a refund for a PS5 or PS4 game . This will then be treated within 72 hours. We remind you that no download process must be started before.

Otherwise, your game will be considered purchased. And you will not be able to request a refund. So avoid launching a download following a purchase on the Playstation Store.

Tags: PS4 – PS5 – REFUND – SONY